Account Associate

4 weeks ago


Georgetown, South Carolina, United States State Farm Insurance Full time
Job Summary: As an Account Associate at State Farm Insurance, you will provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.

Key Responsibilities:

- Assist customers with their insurance needs by providing accurate and timely information
- Process policy changes and updates in the system
- Handle incoming calls and emails from customers regarding policy inquiries and claims
- Collaborate with team members to resolve customer issues and ensure customer satisfaction
- Maintain customer records and update information as needed

Requirements:

- Stay up to date with insurance products and industry trends to effectively assist customers
- Follow company policies and procedures to ensure compliance with regulations and guidelines
- Meet or exceed performance goals and targets set by the company
- Continuously improve knowledge and skills through training and development opportunities

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