Service Operations Coordinator
3 days ago
At Island Pump & Tank, we're seeking a highly skilled Service Administrator to join our team. In this role, you'll be responsible for managing customer service requests, ensuring timely dispatch of technicians, and supporting ongoing service operations.
This position serves as the main point of contact for customers requiring repairs and maintenance, tracking service level agreements, and assisting the service team with day-to-day operations.
As a key member of our team, you'll play a critical role in delivering exceptional customer service while ensuring seamless service operations.
Key Responsibilities:
- Manage customer service inquiries, responding promptly via phone or email.
- Monitor and update service level agreements and customer portals with relevant information.
- Coordinate and dispatch technicians for urgent services and emergencies.
- Provide on-call support during nights and weekends as part of a rotation system.
- Offer administrative support to technicians to facilitate efficient service delivery.
Requirements:
- Proficiency in Microsoft Excel and strong overall computer skills.
- Excellent communication skills (verbal and written) for effective customer and team interactions.
- Strong organizational skills and ability to multitask effectively.
- Experience in customer service or administrative support in a service or technical environment is preferred.
- Flexibility to work in an on-call rotation during nights and weekends.
- 2-4 years of experience in the service/repair industry is preferred.
What We Offer:
- A competitive salary range of $25-$27 hourly.
- A comprehensive benefits package.
- A 401(k) plan.
- Health insurance coverage.
- Accrued paid time off, sick leave, and holidays.
About Us:
Island Pump & Tank specializes in providing high-quality services and solutions for the petroleum industry. We manage projects from installation to maintenance and repair, focusing on petroleum equipment, fuel storage, dispensing systems, and environmental compliance. Our commitment to safety, efficiency, and regulatory compliance drives our operations across all aspects.
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