Customer Service Management Specialist
3 days ago
Island Pump & Tank is looking for a skilled Service Administrator to support our service operations team. As a Service Administrator, you will be responsible for managing customer service requests, coordinating technician dispatch, and providing administrative support.
Key Responsibilities:
- Manage customer service inquiries through prompt phone and email responses
- Update service level agreements and customer portals with relevant information
- Dispatch technicians for urgent services and emergencies
- Participate in an on-call rotation for night and weekend support
- Provide administrative support to ensure efficient service delivery
Why Join Us?
We offer a competitive salary ($25-$27 hourly), comprehensive benefits package, and opportunities for growth and development. Our team values excellent communication skills, strong organizational abilities, and flexibility to work in an on-call rotation.
Qualifications:
- Microsoft Excel proficiency and strong computer skills
- Effective communication and organizational skills
- Experience in customer service or technical support
- Ability to work in an on-call rotation
- 2-4 years of experience in the service/repair industry
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