Senior Vice President of Operations and Member Experience

5 days ago

Bedford, Indiana, United States Hoosier Hills Full time
Operational Excellence in Lending

About the Role:

We are seeking a seasoned leader to drive operational excellence in our lending operations, ensuring seamless execution and compliance with regulations.

About You:

You will oversee all aspects of our credit union's back-office lending operations, including strategic planning, process improvement, and team leadership. Your expertise in mortgage sales and service, as well as secondary-market programs, is highly desired.

Your Key Responsibilities:

  • Vision Development: Develop and implement the strategic vision for lending operations, aligning with our credit union's mission and objectives.
  • Process Optimization: Continuously identify and implement strategies to enhance lending processes, improve efficiency, and drive growth across all products.
  • Partnerships: Foster internal and external partnerships to optimize business performance and enhance Member experience.
  • Team Development: Lead and mentor a high-performing team, setting clear goals, conducting performance evaluations, and supporting staff professional development.
  • Community Engagement: Build strong industry and community relations by participating in credit union systems, civic, charitable, and community activities.

About Our Credit Union:

Hoosier Hills Credit Union (HHCU) values making a positive difference in our Members' lives and the communities we serve. As an Equal Employment Opportunity Employer, we offer a comprehensive benefits package, competitive salary ($118,585 – $197,642 annually based on experience), and opportunities for growth and development.

What We're Looking For:

  • Educational Background: Bachelor's degree in Finance, Business Administration, or a related field; MBA or advanced degree preferred.
  • Experience: Minimum of 8 years in lending operations, with at least 3 years in a senior leadership role within the financial services industry, preferably in a credit union or similar institution.
  • Mortgage Sales and Service: Extensive expertise in Mortgage Sales and Service, including Centralized Lending Programs, Commercial Real Estate/C&I, and consumer lending practices.
  • Secondary-Market Expertise: Strong knowledge of secondary-market programs, specifically in FHLB, Freddie Mac, SBA, and USDA programs, is highly desired.
  • Leadership: Proven track record of driving operational excellence through strong leadership and management skills.
  • Analytical Thinking: Experienced in strategic planning, project management, fostering innovation, and resource allocation with a creative approach to problem-solving.
  • Regulatory Knowledge: Extensive understanding of state and federal lending laws and regulations, ensuring compliance and mitigating legal risks.
  • Technical Proficiency: Familiarity with lending software and technology systems.
  • Conflict Resolution: Experience in advanced conflict resolution, delivering impactful presentations, and resolving cross-departmental issues.
  • Interpersonal Skills: Ability to motivate and influence others, demonstrating diplomacy and trust while securing cooperation internally and externally.
  • Attention to Detail: Strong attention to detail with the ability to handle confidential information discreetly and sensitively.
  • Licensing: Ability to qualify and maintain NMLS Registration (Nationwide Mortgage Licensing System).

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