Import Customs Brokerage Supervisor

2 days ago


College Park, Maryland, United States Yusen Logistics Full time
Job Title: Import Customs Brokerage Supervisor

Yusen Logistics is seeking a highly skilled Import Customs Brokerage Supervisor to oversee the work of Entry Writers and ensure that shipments are custom cleared and transported to destinations according to customers' requirements.

Key Responsibilities:
  • Supervise the functions of Entry Writers, prioritizing work, determining schedules, assigning daily tasks, and establishing or adjusting work procedures to meet changing demands.
  • Supervise and assist in daily import activities, including auditing files for accurate documentation, ensuring timely and accurate payment of duty payments, and resolving customer complaints and escalated shipping problems.
  • Execute plans directed by management in resolving complaints, timeliness of work completion, and re-prioritizing of work flow in critical situations.
  • Oversee billing processes, coordinate collections, and resolve major billing problems.
  • Review and update customer profiles, review and update rate structures, and support the sales department with customer information and rates.
Qualifications:
  • High School diploma or GED plus three to five years of relevant experience in Customs Brokerage business.
  • 1+ year of previous supervisory experience is preferred.
  • Excellent customer service skills, strong organizational and time management skills, and ability to organize and manage multiple priorities.
  • Knowledge of import operations and ability to grasp extensive knowledge while dealing with a variety of people.
Benefits:
  • Medical, Dental, and Vision benefits starting the 1st of the month following start date.
  • 401k with a company match.
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Yusen Logistics is committed to a diverse and inclusive workforce and provides equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws.


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