Patient Access Representative II

7 days ago


Temple Terrace, Florida, United States Florida Orthopaedic Institute Full time
Job Summary

The Patient Access Representative II - Benefits/Authorizations is a key role within our team, responsible for ensuring seamless patient access to our services. This position requires strong communication and organizational skills to obtain and document referrals and authorizations in a timely and accurate manner.

Key Responsibilities:
  • Coordinate with primary care physicians and insurance companies to obtain referrals for office visits prior to scheduled appointments.
  • Ensure all authorizations are properly documented in our system.
  • Advise patients of potential problems concerning obtaining authorization prior to scheduled appointments.
  • Collaborate with the Billing/Collections department to research and obtain authorizations on previously denied claims.
  • Work with the Benefit Verification Rep to confirm benefits when problems occur.
  • Utilize insurance websites to obtain referrals/authorizations.
  • Maintain compliance with all company plans, policies, and procedures.
About You:
  • Candidate must be a high school graduate.
  • 1 or more years of experience in a healthcare environment.
  • Registration, scheduling, healthcare benefits experience is helpful.
  • Excellent customer service and communication skills are essential.
  • Must be detail-oriented and able to multitask.
  • Working knowledge of Windows-based computer environment and typing skills are required.
What We Offer:
  • Full-time opportunities available with room for career growth and advancement.
  • Excellent job security and stability to promote an optimal work-life balance.


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