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Senior Patient Care Coordinator

2 months ago

Bangor, Maine, United States Northern Light Health Full time
Northern Light Health

Department: Gastroenterology Services

Position Type: Full-Time

Weekly Hours: 40.00

Work Schedule: 7:00 AM to 5:30 PM

Incentive: Position may qualify for a bonus upon successful completion of the probationary period.

Overview:

The Senior Patient Care Coordinator plays a vital role in facilitating patient intake and ongoing care processes. This position not only supports junior coordinators but also serves as a primary contact for patients entering the facility. The role encompasses all responsibilities of a Patient Care Coordinator II, with an elevated level of expertise and proficiency. Key tasks include welcoming and registering patients, verifying insurance details, scheduling appointments, managing phone inquiries, updating patient records, processing referrals, collecting payments, and ensuring accurate charge entries. The Senior Coordinator will also oversee the preparation of patient charts, manage payroll processes, track attendance, and monitor quality metrics. This role requires a high degree of independence, sound judgment, and the ability to resolve operational challenges effectively. Additionally, the Senior Coordinator will mentor new staff and exemplify professionalism and service excellence.

Key Responsibilities:
  • Facilitates effective communication with patients, healthcare providers, and staff.
  • Demonstrates exceptional customer service skills in all interactions.
  • Ensures accurate patient identification and data entry.
  • Schedules appointments and coordinates necessary tests and procedures.
  • Provides training and support to new and existing staff members.
  • Acts as a resource for colleagues, offering guidance and assistance.
  • Participates in problem-solving initiatives and team meetings.
  • Maintains comprehensive knowledge of practice software and protocols.
  • Handles escalated patient concerns with professionalism and care.
  • Completes administrative tasks accurately and timely.
  • Monitors and reports on departmental metrics and performance.
  • Upholds compliance with organizational policies and procedures.
  • Engages in continuous professional development and training.
Qualifications:

  • Required: High School Diploma or equivalent
Work Environment:

  • Requires occasional travel for work-related duties.
  • Involves light lifting and prolonged periods of sitting.