Front Desk Ambassador

1 day ago

Granbury, United States Sagora Senior Living Full time
Concierge Role Overview

We are seeking a highly skilled and customer-focused Concierge to join our team at Sagora Senior Living. As a Front Desk Ambassador, you will be responsible for providing exceptional service to our residents, families, and guests.

Job Responsibilities:
  • Oversee the front desk and greet guests warmly and professionally.
  • Manage the reception area to ensure effective telephone and mail communications both internally and externally, maintaining a professional image.
  • Direct calls and take messages as appropriate, ensuring seamless communication.
  • Keep the lobby area clean and presentable daily, showcasing our community's high standards.
  • Assist all associates as needed at the front desk, providing support and backup when required.
  • Make rounds around the community as necessary for security procedures, ensuring resident safety and security.
  • Provide basic and accurate information in-person and via phone/email, addressing inquiries and concerns promptly.
  • Respond to emergency boards as needed, demonstrating quick thinking and effective crisis management.
Requirements and Qualifications:
  • High school diploma or equivalent preferred, with 6 months of related experience in customer-facing roles.
  • Excellent multitasking and time-management skills, enabling efficient handling of multiple tasks and priorities.
  • Superb customer service and organizational skills, guaranteeing a positive experience for residents, families, and guests.
  • Competency in Microsoft applications, including Word, Excel, and Outlook, facilitating seamless communication and record-keeping.
  • Maintain integrity and confidentiality, upholding the trust placed in us by our residents and their families.
  • Excellent verbal and written communication skills, enabling effective collaboration with residents, families, and team members.
Compensation and Benefits:

The estimated annual salary for this role is $35,000 - $45,000, depending on experience and qualifications. Our comprehensive benefits package includes company-paid telemedicine services, on-demand pay, discount and rewards programs, health, dental, vision, disability, and life insurance, flexible spending accounts, dependent care flex plans, health savings accounts, 401(k) retirement savings plans with company matching, paid time off, holiday pay, associate assistance programs, discounted meal tickets, referral bonus programs, and tuition assistance for courses directly related to your position.

About Sagora Senior Living:

Sagora Senior Living is a values-driven organization dedicated to providing exceptional living experiences for our residents. We prioritize empowering our team members, fostering lasting relationships, and delivering outstanding service. If you share our commitment to excellence and customer satisfaction, we encourage you to apply for this exciting opportunity.

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