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Customer Service ServiceMax Administrator

2 months ago

Torrance, California, United States Rapiscan Full time
{"title": "Customer Service ServiceMax Administrator", "description": "Job Summary

Rapiscan Systems is a leading provider of detection technology, offering cargo and vehicle inspection systems and services to help customers combat terrorism, drug smuggling, and trade fraud. We are seeking a highly skilled Customer Service ServiceMax Administrator to join our team.

Key Responsibilities
  • Configure, maintain, and optimize the ServiceMax system to support efficient field services and enhance customer satisfaction.
  • Ensure Rapiscan Systems standards are adhered to and executed consistent with company direction.
  • Develop and implement system configurations to meet business requirements.
  • Manage user profiles, permissions, and access control.
  • Handle data imports, exports, and data quality.
Requirements
  • Associates degree required; years of experience may substitute in lieu of degree.
  • 5+ years experience using Sales Force and/or Service Max desired.
  • ServiceMax Administrator Certification preferred; relevant Salesforce certifications a plus.
  • Excellent customer interface and communication skills, both verbal and written.
  • Ability to effectively use Microsoft office products such as Word and Excel.
  • Willingness to work overtime as requested and non-standard hours, including weekends and holidays.
  • Must be a team player with ability to work under pressure in a fast-paced environment with minimal oversight.
What We Offer

Rapiscan Systems offers a competitive salary and benefits package, including life at OSI. Please review our benefits here: Life at OSI

", "lang_code": "en-US"}