Team Leader
2 days ago
We are seeking a highly motivated and experienced Team Leader to join our team at Express Wash Concepts. As a Team Leader, you will be responsible for supporting the site's facility and operations responsibilities, delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.
Key Responsibilities:- Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
- Greet customers with long-lasting first impressions.
- Educate customers about the benefits of our Unlimited Wash Club.
- Actively engage with customers pre/post wash for 100% satisfaction.
- Maintain quality assurance through accurate Quality Control checks.
- Lead the team in achieving and sustaining high-quality service.
- Address customer escalations calmly and effectively.
- Operate basic retail equipment and understand the wash process.
- Drive team performance to exceed service standards.
- Foster a positive and collaborative team environment.
- Perform other related duties as required and assigned.
- Possess a high school diploma or an equivalent certificate, or be currently enrolled.
- Cultivate a positive and present demeanor, demonstrating effective and professional communication with both customers and team members.
- Aspire for excellence in all tasks, consistently setting an example through leadership.
- Maintain a professional appearance in accordance with appearance guidelines.
- Exceed expectations and uphold accountability in all responsibilities.
- Demonstrate flexibility in working hours, including weekends.
- Required to stand and move throughout the site for the entire shift.
- Ability to work on your feet for an entire shift in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Ability to lift 25lbs.
Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.
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