Team Leader

2 months ago

Truckee CA United States SKi Butlers Full time
Seasonal (Seasonal)

Job Title: Team Leader

Location: Truckee, CA

Terms: Seasonal, full and part time roles available

Pay : $21/hour base wage, plus tips.

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits:

  • Free Alterra Mountain Company Employee pass
  • Unlimited access to all AMC owned resorts
  • Ability to upgrade to full Ikon Pass at heavily discounted rate
  • Ability to ski everyday* Barring blackout dates
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
  • Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities:

  • Opening and closing the shop daily
  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
  • Plan delivery routes, support calls and pickups for the current and upcoming shift.
  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
  • Dispatch ski technicians on reactive support calls
  • Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
  • Setting up the next shift for success

Secondary Responsibilities:

  • Sizing guests in the proper equipment for orders as they come into our system
  • Schedule work assignments for the following shift.
  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds
  • Assist with delivery and support service operations as needed
RequiredPreferredJob Industries
  • Other

  • Team Leader

    2 months ago

    Truckee, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers...

  • Team Leader

    2 months ago

    Truckee, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers was...

  • Team Leader

    2 months ago

    Truckee, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers was founded in...

  • Team Leader

    4 weeks ago

    Truckee, United States Ski Butlers Full time

    Job Description Seasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers...

  • Team Leader

    2 months ago

    Truckee, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers was founded in...

  • Team Leader

    3 weeks ago

    Truckee, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers was...

  • Team Leader

    7 days ago

    Truckee, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers was...

  • Team Leader

    4 weeks ago

    Truckee, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers was founded in...

  • Team Leader

    2 months ago

    Truckee, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Team Leader Location: Truckee, CA Terms: Seasonal, full and part time roles available Pay : $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski Butlers was founded in...

  • Kitchen Team Leader

    2 weeks ago

    Truckee, United States Northstar California Resort Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,...

  • Construction Services Team Leader

    1 week ago

    Truckee, California, United States East West Family Of Companies Full time

    Position Overview: East West Family of Companies is seeking a skilled Construction Services Team Leader. The primary role involves overseeing all construction initiatives for our associations and residences, as directed by the HOA Project Manager. This position requires leading by example and providing guidance and training to the construction services...

  • Construction Services Team Leader

    5 days ago

    Truckee, California, United States East West Family Of Companies Full time

    Position Overview: East West Family Of Companies is seeking a skilled Construction Services Team Leader. The primary responsibilities include overseeing all construction initiatives for our associations and residences as instructed by the HOA Project Manager. This role involves leading by example and providing training and supervision to the construction...

  • Construction Services Team Leader

    1 week ago

    Truckee, California, United States East West Family Of Companies Full time

    Company Overview: East West Family Of Companies is seeking a skilled Construction Services Department Foreman. This role is pivotal in overseeing all construction initiatives for our associations and residences, working closely with the HOA Project Manager. The ideal candidate will exemplify leadership and contribute to the training and supervision of the...

  • Construction Services Team Leader

    5 days ago

    Truckee, California, United States East West Family Of Companies Full time

    Position Overview: East West Family of Companies is seeking a skilled Construction Services Team Leader. This role involves overseeing all construction initiatives for our associations and residences as directed by the HOA Project Manager. The ideal candidate will exemplify leadership qualities and play a pivotal role in mentoring and managing the...

  • Construction Services Team Leader

    2 weeks ago

    Truckee, California, United States East West Family Of Companies Full time

    Company Overview: East West Family Of Companies is seeking a skilled Construction Services Department Foreman. This role is essential for overseeing all construction initiatives for our associations and residences, working closely with the HOA Project Manager. The ideal candidate will lead by example, fostering a culture of training and supervision among...

  • Construction Services Team Leader

    2 weeks ago

    Truckee, California, United States East West Family Of Companies Full time

    Company Overview: East West Family Of Companies is seeking a dedicated and skilled Construction Services Department Foreman. This role is essential for overseeing various construction initiatives for our associations and residences, working closely with the HOA Project Manager. The ideal candidate will exemplify leadership qualities and contribute to the...

  • Culinary Operations Leader

    2 weeks ago

    Truckee, California, United States Mina Group Full time

    Mina GroupCulinary Operations LeaderBourbon Pub Tahoe - Truckee, CA - Full TimeAbout Mina Group: Operating since 2003, Mina Group oversees a diverse portfolio of over 45 culinary concepts globally. Our commitment to exceptional service is woven into the fabric of our operations. Guided by the principles of Kaizen, we believe in fostering continuous...

  • Retail Operations Leader

    4 days ago

    Truckee, California, United States Optimum Full time

    **Retail Operations Leader** **Company:** Optimum **Position Overview** As a pivotal member of our team, the Retail Operations Leader will be responsible for overseeing the daily functions of our retail locations, ensuring that sales targets, productivity metrics, and customer satisfaction levels are consistently achieved. This role requires a proactive...

  • Team Lead Restaurant

    4 months ago

    Truckee, United States Northstar California Resort Full time

    Service is the foundation of everything we stand for at Vail Resorts and our Food and Beverage team is no exception to creating this experience of a lifetime. Restaurant Team Leaders are an integral part of restaurant operations responsible for leadi Restaurant, Team Lead, Team Leader, Lead, Operations, Hotel, Business Services

  • Culinary Operations Leader

    2 weeks ago

    Truckee, California, United States Gravity Haus Inc Full time

    Position Type:Full-timeOverview:As a Culinary Operations Leader at Gravity Haus, you are expected to uphold exceptional standards while serving as the guiding force of the kitchen, embodying our commitment to quality and hospitality. Your blend of innovative culinary expertise, robust operational skills, and business insight will drive the success of our...