Customer Service Representative

1 week ago

Lebanon, Tennessee, United States Umdasch Group Full time
Job Description

**Job Summary**

The Customer Service Representative will provide exceptional support to the Operations Manager, ensuring seamless account management and order processing. This role requires strong communication and problem-solving skills, with a focus on delivering excellent customer service.

Key Responsibilities

  • Account Management: Manage and maintain all aspects of customer accounts, including order placement, follow-up, and price verification.
  • Order Processing: Process orders, handle inventory management, and ensure timely delivery of products.
  • Customer Communication: Communicate with customers and sales personnel regarding product availability, delivery dates, and order status.
  • Team Collaboration: Interface with various departments, including Sales, Engineering, Operations, and Finance, to ensure customer needs are met.
  • Problem Resolution: Effectively handle a high volume of calls and resolve issues in a timely manner.
  • Inventory Management: Identify and research order processing system inaccuracies, recommend solutions, and implement corrective measures.
  • Back Order Process: Manage the back order process, ensuring that back orders are satisfied in a timely manner.
  • Inventory Notification: Notify logistics and operations personnel of insufficient inventory, ensuring prompt procurement and equipment transfer.
  • Order Confirmation: Review order confirmations to ensure accurate billing.
  • Custom Item Pricing: Quote the correct custom item cost price and list price to customers and sales personnel.
  • Invoice Processing: Ensure all services are invoiced to customers according to contract terms and purchase orders.

Additional Responsibilities

  • Special Projects: Participate in company committees and teams, and handle special projects as assigned.
  • Flexibility: Be flexible to work additional hours as required.
  • Product Knowledge: Continuously build product knowledge to provide excellent customer service.
  • Safe Working Practices: Assist in ensuring safe working practices and a safe working environment.
  • Corporate Policies: Comply with all corporate policies and business practices.

Qualifications

  • Education: High School Graduate
  • Experience: 1-3 years related experience in customer service, business administration, or logistics
  • Skills: Strong problem resolution skills, excellent communication and interpersonal skills, strong numerical aptitude, and ability to manage multiple tasks
  • Language: Excellent command of English (speaking, reading, writing)
  • Software: Proficient in Microsoft Office applications
  • Teamwork: Willing and able to learn new products, concepts, and techniques, and work independently in a results-driven environment

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