Restaurant Operations Manager
3 days ago
At Taco Bell, we're committed to delivering best-in-class cleanliness, speed, and customer service across all our locations. As an Assistant General Manager, you'll play a key role in ensuring our restaurants meet these high standards.
Responsibilities:- Ensuring Consistent Customer Satisfaction: Demonstrate positive interaction with customers, resolve customer issues immediately, and assist the RGM in coaching the management team on the proper execution of CHAMPS.
- Developing People: Partner with the RGM to complete and execute the bench plan process effectively, use Learning Zone and other training resources to help the RGM build and retain strong teams, and follow up to ensure Team Member training is completed and current.
- Leadership and Culture: Demonstrate positive energy to drive and motivate the team, champion and role model How We Win Together (HWWT) and Achieving Breakthrough Results (ABR) culture within the store, and coach the team to resolve problems rather than reacting to them.
- Decision Making: Possess strong analytical/decision-making skills, quickly identify core issues in complex situations, and address broader restaurant problems beyond shift issues.
- Communication: Communicate effectively with customers, team members, the RGM, AGM, and AC, display strong oral/written communication skills, and display strong interpersonal/conflict resolution skills.
- Recognition: Utilize and encourage recognition tools to show appreciation to the team, encourage Team Members and Managers to recognize and appreciate others, create incentives to challenge the team to reach shift goals, and plan and execute store-level recognition programs.
- Time Management: Plan and organize to ensure all Brand processes and routines are completed during the shift, delegate work and follow up to ensure completion, and complete additional work as assigned by the RGM.
- Act Like an Owner: Assist Profit & Loss management by following Brand procedures, partner with the RGM to ensure staffing levels are in place to grow top-line sales, oversee proper product preparation, rotation, portioning, cooking, and holding times, and assist the RGM with facility maintenance and ensure health and safety standards are followed at all times.
Qualifications:
- Previous management or 2+ years of customer service/fast food experience (highly preferred)
- High School Diploma or GED (highly preferred)
- Reliable transportation
- Good communication skills
- Must pass background check criteria
- Safety-focused, punctual, team-oriented, respectful, and motivated
- Must be open to work weekends and holidays as needed
- Arrive to work on time
- Flexible scheduling
- Follow procedures regarding operation of restaurant equipment
- Regular access to personal vehicle
- Able to lift up to 25 lbs and carry up to 30 feet
- Able to push/pull up to 90 lbs up to 30 feet
- Able to stand and walk for the majority of shift
- Follow cash handling safety and security procedures
- Adhere to Company and City/State/US Safety requirements
- Knowledge of and compliance with Company and Brand HR policies and practices
- Ability to read, count, and write to accurately complete all documentation
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