Senior Operations Manager

5 days ago


New Albany, Ohio, United States BJ's Wholesale Club Full time
Job Summary

The Senior Operations Manager at BJ's Wholesale Club is a key leadership position responsible for driving club performance and delivering exceptional member experiences. This role requires a strong leader who can manage with vision and purpose, clearly communicate and give direction, and validate results.

Key Responsibilities
  • Lead the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
  • Maintain deep knowledge of club policies and procedures across all areas of the club.
  • Provide leadership and direction, and manage day-to-day operations of Fresh (meat, produce, deli, bakery), Front of House Departments (tire bay, gas station, member service, frontline, membership fee income, and maintenance departments), overall merchandising, signage, recovery, and receiving within the club.
  • Responsible for providing supervision and performance management for Recovery Clerk and Utility Clerk team members.
  • Work closely with the Fresh Manager, Meat Manager, Front End Manager, and Night Manager to validate and ensure that all sanitation, food safety, and Team Member safety policies and procedures are in place and being effectively executed.
  • Escalate issues as appropriate to Home Office or the Club Manager as needed.
  • Responsible for the effective communication of department activities and Home Office initiatives to club Team Members.
  • Responsible for the effective communication and partnership with regional business partners.
  • Continually monitor member service levels and ensure a positive service experience is delivered to all Members.
  • Assess Team Member performance, provide actionable feedback and coaches, teaches and develops talent. Assists in onboarding, training and performance management.
  • Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the whys, and keeping messaging simple.
  • Exhibits strong decision-making capabilities that align with the Company's strategic priorities and support the achievement of club operational goals and objectives.
Requirements
  • Previous retail experience in a retail store, supermarket, or warehouse required.
  • A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
  • Excellent communication skills required. Must be able to lead and motivate a large team.
  • Basic computer knowledge (MS Word, MS Excel, Email) required.
  • High school diploma and/or college degree preferred.
  • Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
  • Forklift experience preferred.
  • Open shift availability required.
  • At least 18 years of age.


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