Bloomington Retail Operations Manager

7 days ago


Bloomington, Illinois, United States Binny's Beverage Depot Full time
Customer Service Manager Job Summary

We are seeking a skilled Customer Service Manager to lead our team in providing exceptional customer experiences at Binny's Beverage Depot in Bloomington. This key role involves supervising staff, driving sales, and upholding company policies.

Main Responsibilities:

  • Customer Experience: Create a welcoming environment for customers, respond promptly to inquiries, and provide high levels of service.
  • Staff Supervision: Observe and guide staff members to enhance the customer experience, demonstrate leadership by providing excellent service, and drive sales.
  • New Hire Onboarding: Conduct orientations, train, and coach new Store Associates to ensure a smooth transition.
  • Performance Improvement: Utilize company tools to identify areas for improvement and develop action plans to boost performance.
  • Communication: Regularly discuss business trends, strengths, and opportunities with the General Manager and Assistant Manager to optimize sales.
  • Store Appearance: Ensure company standards are met for store and associate appearance.
  • Scheduling: Assist in planning and adjusting schedules to maximize sales while adhering to payroll expectations.
  • Merchandising and Promotions: Coordinate and execute sales promotions in a timely manner, ensuring accurate pricing and signage information.

Requirements:

  • Qualifications: 21 years old, 1-2 years of retail management experience, strong interpersonal skills, ability to influence at all levels, and excellent communication skills.
  • Physical Demands: Ability to stand and/or walk for extended periods, repeatedly lift 40-50 pounds, and work in cold areas.

What We Offer:

We provide a comprehensive benefits package, including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.


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