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Customer Support Specialist

2 months ago

Folsom, United States Opeeka, Inc Full time
About the Role

Opeeka, Inc is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Act as the primary point of contact for customers, providing timely and effective support via various channels.
  • Assess customer needs and provide solutions to resolve technical issues.
  • Develop and deliver training materials to customers on our software products.
  • Collaborate with internal teams to ensure seamless support and resolution of customer issues.
  • Document customer interactions and feedback to improve support processes.
  • Stay up-to-date with product knowledge and technical advancements to provide expert support.
Requirements
  • 4-year college degree in a related field (B.A., B.S., or equivalent).
  • 2+ years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and technical skills, with a focus on software applications.
What We Offer
  • A competitive salary range of $22-$27 per hour.
  • A comprehensive benefits package, including medical insurance, dental, and vision coverage.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.