Insurance Service Representative

3 days ago


Tampa, Florida, United States USAA Full time
Company Overview

We are a leading provider of insurance services to the military community and their families. Our mission is to serve with honesty, integrity, loyalty, and service.

">Job Description

As an Insurance Service Representative, you will be responsible for providing exceptional customer service and support to our members across multiple contact channels. You will assist members with new and existing policies, provide detailed issue diagnosis, and maintain accurate records.

">Key Responsibilities:
  • Facilitate member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
  • Apply developing knowledge of personal lines' insurance to assist members with quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
  • Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services.
">Compensation

The estimated salary for this position is $45,010 - $46,010 per year, based on market data and individual experience.

">Required Skills and Qualifications

To be successful in this role, you will need:

">
  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and multi-task while navigating multiple business applications.
  • Knowledge and understanding of insurance regulatory and compliance requirements.
">Benefits

We offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.



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