Hotel Guest Services Representative

2 weeks ago


Fontana, California, United States Inland Empire Hotel Management LLC Full time
Job Overview:

Inland Empire Hotel Management LLC is seeking a skilled Hotel Front Desk Agent to provide exceptional guest service and manage the front office operations. As a key member of our team, you will be responsible for ensuring a smooth and welcoming experience for our guests.

About the Role:

We are looking for a highly organized and customer-focused individual to handle all aspects of guest check-in, check-out, and reservation management. Your primary responsibility will be to create a positive and memorable stay for our guests by providing personalized attention and resolving any issues promptly. Your duties will include:

• Registering guests, verifying their information, and assigning rooms
• Managing online and phone reservations, as well as maintaining accurate records
• Informing customers about payment methods and verifying their credit card data
• Responding to client complaints in a timely and professional manner
• Liaising with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
• Confirming group reservations and arranging personalized services for VIP customers and event attendees, such as weddings
• Upselling additional facilities and services when appropriate
• Maintaining updated records of bookings and payments
• Cash handling experience
• Preparing food items for breakfast
• Keeping lobby, restroom, breakfast area, and other areas clean and organized

Requirements:

To succeed in this role, you will need:

• 2 years of customer service experience, preferably in a hotel environment
• 1-2 years of hotel experience, preferably as a receptionist or similar role
• Experience with hotel reservations software, such as Choice Advantage
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Excellent communication and organizational skills
• Ability to work independently and as part of a team

Benefits and Salary:

This full-time position offers a competitive salary of $17.00-$18.00 per hour, paid on an hourly basis. You can expect to work approximately 40 hours per week, including evenings, weekends, and holidays. We also offer a range of benefits, including:

• Competitive compensation package
• Paid time off
• Opportunities for career growth and development

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application for this exciting opportunity to join our team at Inland Empire Hotel Management LLC.

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