Customer Support Sales Associate
5 hours ago
As a key member of our sales team, you will play a vital role in supporting our existing customer base and driving sales growth. Your primary responsibilities will involve outbound calling to maintain relationships and identify new sales opportunities.
Key Responsibilities:
- Customer Outreach: Initiate regular check-in calls to existing customers to build rapport, assess their needs, and provide assistance.
- Sales Appointment Setting: Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.
- Lease Management: Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.
- Run-Out Management: Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.
- Customer Engagement: Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.
- Data Management: Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.
- Problem Resolution: Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.
- Sales Reporting: Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.
- Collaboration: Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.
Requirements:
- Excellent communication and interpersonal skills.
- Proven experience in outbound calling or customer support roles.
- Strong organizational skills and attention to detail.
- Knowledge of CRM software and sales tools.
- Ability to work independently and as part of a team.
- Sales-oriented mindset with a focus on customer satisfaction.
- Flexibility to adapt to changing customer needs and sales priorities.
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