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Sales Support Specialist

2 months ago

Woodland, California, United States Speedee Full time

Company Overview

SpeeDee Oil Change has established itself as a leading provider of quick lube and automotive maintenance services since its inception. With a commitment to customer satisfaction, SpeeDee has expanded from a single location to over 150 franchises, delivering reliable and professional automotive care for four decades.

What Sets Us Apart?

  • Locally Owned
  • Exceptional Service
  • Comprehensive Training
  • Thorough Service Reviews
  • Complimentary Maintenance Top-Offs
  • Detailed Service Records
  • Competitive Pricing
Job Summary

The Retail Associate plays a crucial role in fostering positive customer interactions and ensuring accurate processing of service documentation. Additional responsibilities may be assigned by the Manager or Assistant Manager as needed.

Qualifications
  • Dedication to providing excellent service
  • Experience in retail; automotive background is a plus
  • Strong communication skills with a friendly demeanor
  • Positive attitude and a solid work ethic
  • Basic proficiency in computer and office tasks
  • Professional appearance and effective phone communication
Key Responsibilities

Customer Engagement and Business Growth
  • Welcome and assist customers in a courteous and professional manner
  • Clearly communicate the range of services and pricing to enhance customer satisfaction and drive sales
  • Process customer transactions and provide detailed service explanations
  • Collaborate with management and technicians to address customer inquiries
  • Promote current marketing initiatives to customers
  • Support the implementation of marketing strategies as directed
  • Answer phone calls following company protocols
  • Contribute to a team-oriented environment focused on superior customer service
Operational Duties
  • Ensure a clean and organized customer service area
  • Maintain cleanliness in customer restrooms
  • Prepare work orders for customers as needed
  • Adhere to operational standards and procedures outlined in the company manual
  • Manage appointment scheduling effectively
  • Oversee office computer operations and daily cash handling
Benefits
  • Opportunities for Career Advancement
  • Community-Focused Ownership
  • Trustworthy Safety Standards
Compensation: $15.50 per hour

Join us in delivering the SpeeDee Service Difference:
  • Community Ownership: Many SpeeDee locations are owned by local families dedicated to serving their communities.
  • Quality Commitment: Our foundation is built on a strong dedication to customer service.
  • Expert Training: We employ ASE-certified technicians and offer advanced training through our certification programs.
  • Complimentary Services: Enjoy a free top-off service for three months or 3,000 miles after any oil change or tune-up.
  • Maintenance Tracking: We keep detailed records of your service history and recommended maintenance schedules.
  • Affordable Alternatives: Compare our prices with dealership services for cost-effective solutions.
  • Informed Decisions: We empower customers with the information they need to make choices without pressure.
This franchise operates independently, and all hiring decisions are made by the franchise management team.