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Maintenance Operations Manager

2 months ago

Canyon Country, California, United States GHP Management Full time
About the Role

GHP Management is seeking a highly skilled and experienced Maintenance Operations Manager to join our team. As an Assistant Maintenance Manager, you will play a crucial role in maintaining the quality living environment for our residents by ensuring our properties are well-maintained and in excellent condition.

Key Responsibilities
  • Customer Service:
    • Create a sense of community and deliver an outstanding living experience for residents
    • Welcome and greet every guest and resident
    • Provide assistance to guests and residents by holding doors, picking up dropped items, giving directions, and offering assistance to a disabled person
    • Demonstrate service excellence through the demonstration of company values, employee promise, policies, and initiatives
  • Maintenance:
    • Demonstrate care through the completion of daily repair and upkeep of the community
    • Responsible for the preparation of vacant units for occupancy
    • Maintain a thorough knowledge of GHP policies and community policies, including OSHA standards and company safety policies
    • Deliver a quality end result to residents by ensuring that repairs are completed thoroughly, in a timely manner, and as per supervisor's instructions
    • Complete tasks related to basic plumbing
    • When staffing situation requires, complete unit painting projects to meet market-ready requirements
    • Complete appliance repairs and services
    • Complete simple electrical tasks
    • Complete simple carpentry work
    • Demonstrate a high level of technical ability within the repair requirements of the community
    • Serve as Senior Maintenance Technician for the team and as such, responsible for completing more complex tasks
    • Mentor other Maintenance Technicians and help with their development and learning of new techniques and skills
    • Other duties as assigned
  • Additional Responsibilities:
    • Serve as Senior Maintenance Technician for the team and as such, responsible for completing more complex tasks
    • Mentor other Service Technicians and help with their development and learning of new techniques and skills
    • In the absence of the Maintenance Manager, delegate and assign tasks to the Service Technician and provide guidance on what work orders to complete
    • As instructed, supervise and evaluate Maintenance Technicians, providing guidance where necessary in areas where improvement is necessary
    • Assist the Maintenance Manager with unit inspections to ensure punch lists are complete and units are market and move-in ready
    Requirements
    • Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
    • Personable, positive, team-oriented mindset
    • 2-5 years in property management or hospitality as a technician or similar experience
    • HVAC certified a plus
    • A High School Diploma or equivalent
    • Ability to understand basic instructions verbally or in written form
    • Ability to multi-task and have good organizational skills
    • May require driving a golf cart
    Physical Requirements
    • Responsible for creating a safe, respectful, and productive environment
    • Regular and physical attendance is required
    • Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
    • Constantly position self to bend, stoop, reach, lift
    • Frequently lift/move/carry 25lbs
    • Occasionally lift/move/carry up to 50lbs with/without assistance
    • Ability to work around chemical cleaning solutions