Operations Manager

1 week ago

Canyon Country, California, United States The Flying Locksmiths Los Angeles Full time
Job Title: Operations Manager

Join The Flying Locksmiths Los Angeles team as an Operations Manager and take on a challenging role that requires strong leadership and communication skills. As an Operations Manager, you will be responsible for ensuring maximum productivity, controlling expenses, and shrinkage, and remaining compliant with company procedures.

Key Responsibilities:
  • Oversee the professional growth and development of all individuals within the office and in the field.
  • Work in the field as required to ensure effective service delivery.
  • Recruit, hire, and train a team of highly qualified Service Technicians.
  • Motivate FlyLock Technicians to provide exceptional customer service.
  • Enhance productivity levels and market products to increase sales and profits.
  • Assist commercial accounts with selecting merchandise and provide training and development as needed.
  • Visit commercial accounts to ensure services are delivered and deliveries are made as promised.
  • Develop new accounts through face-to-face and telephone contact with potential customers.
  • Ensure all company policies and loss prevention procedures are followed.
  • Maintain a safe working environment and ensure FlyLock Technicians implement safe practices, including PPE.
  • Ensure accurate documentation is generated for each sale.
  • Comply with safe driving rules and procedures and ensure all FlyLock Technicians have approved driver status.
  • Properly maintain vehicle(s) and report any maintenance issues.
  • Follow proper accident procedures.
  • Provide feedback on FlyLock Technicians' performance to the owner.
  • Address commercial customer concerns and resolve them in a timely and professional manner.
  • Process returns and reconcile accounts.
  • Communicate FlyLock Technicians' issues and concerns to the owner in a timely and confidential manner.
  • Adhere to and ensure FlyLock Technicians follow FlyLock's dress code standards.
  • Direct and oversee the work of one or more Service Technicians who perform locksmithing and security solutions work.
  • Ensure quality customer service.
  • Perform locksmithing and security solutions work as needed to supplement service requirements.
  • Support in bidding potential job opportunities by performing site visits, completing assessments, and entering information into the Flight Control System.
  • Ensure all appointments, customers, and partner information is properly entered into the company software program.
Requirements:
  • Minimum of 10 years' experience in access control locksmith, security solutions, or other skilled trades or comparable experience or training.
  • Effective leadership and communication skills.
  • Strong decision-making ability.
  • Ability to foster and maintain a positive environment that develops and engages the team and generates sales.
  • Detail-oriented and organized.
  • Good relationship-building skills with a diverse population, including customers, partners, technicians, and company employees.
  • Good written and verbal communication skills.
  • Ability to manage multiple functions simultaneously and maintain good organizational skills.
  • Able to work with minimal supervision, both individually and as part of a team.
  • Ability to work all hours of operation and meet physical job aspects with or without reasonable accommodation.
  • Excellent project management skills.
  • Ability to effectively manage third-party vendors.
  • Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
  • Working knowledge of CRM systems, such as SalesForce.
  • Ability to drive in compliance with company vehicle policy.
Physical Requirements:
  • Ability to fluently understand, speak, and write English; Spanish is a bonus.
  • Ability to push, pull, and lift at least 50 lbs.
  • Ability to kneel, crouch, and stoop.
  • Ability to reach above and below the shoulders.
  • Ability to use hands and fingers to grasp, twist, and pull.
  • Ability to climb a ladder and work above ground.
  • Withstand external weather conditions year-round.

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