Health Insurance Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at The MH Group, LLC. The ideal candidate will possess a comprehensive knowledge of medical insurance and demonstrate a strong passion for delivering exceptional customer service.
Key Responsibilities:
- Maintain in-depth knowledge of the health insurance products offered by our company.
- Navigate our department's systems efficiently.
- Meet established performance standards.
- Comprehend and interpret various documents, including training manuals, correspondence, and brochures.
- Multitask to ensure expectations are met or exceeded.
- Consistently maintain a positive and professional attitude.
- Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
- Adhere to deadlines and turnaround times.
- Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
- Maintain engagement and motivation to achieve success both individually and as part of the team.
Requirements:
- Excellent interpersonal skills, including both written and verbal communication.
- A genuine passion for serving others with the ability to demonstrate empathy.
- Willingness to resolve customer inquiries at the first point of contact.
- Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members' needs.
- Basic proficiency in various software and web-based applications.
- Proficiency in Microsoft Office.
- Ability to multitask while maintaining integrity and high-quality service.
- Capability to handle a high volume of calls.
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