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Health Insurance Customer Service Representative

2 months ago

Springfield, Illinois, United States The MH Group, LLC Full time

We are seeking a skilled Customer Service Representative to join our team at The MH Group, LLC. The ideal candidate will possess a comprehensive knowledge of medical insurance and demonstrate a strong passion for delivering exceptional customer service.

Key Responsibilities:

  • Maintain in-depth knowledge of the health insurance products offered by our company.
  • Navigate our department's systems efficiently.
  • Meet established performance standards.
  • Comprehend and interpret various documents, including training manuals, correspondence, and brochures.
  • Multitask to ensure expectations are met or exceeded.
  • Consistently maintain a positive and professional attitude.
  • Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
  • Adhere to deadlines and turnaround times.
  • Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
  • Maintain engagement and motivation to achieve success both individually and as part of the team.

Requirements:

  • Excellent interpersonal skills, including both written and verbal communication.
  • A genuine passion for serving others with the ability to demonstrate empathy.
  • Willingness to resolve customer inquiries at the first point of contact.
  • Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members' needs.
  • Basic proficiency in various software and web-based applications.
  • Proficiency in Microsoft Office.
  • Ability to multitask while maintaining integrity and high-quality service.
  • Capability to handle a high volume of calls.