Retail Sales Lead

4 weeks ago

Los Angeles, California, United States Pressed Juicery Full time

About Pressed Juicery

Pressed Juicery is a leading cold-pressed juice and plant-based treats brand dedicated to making plant-forward living as convenient and delicious as possible. Our mission is to pave the way for plant-forward living by making real healthy food accessible to everyone. To that end, we operate over 100+ retail stores in eight states, are available in nearly 3,000 locations through our wholesale partners, and can be purchased directly from our website to any location within the U.S.

Job Purpose

We are seeking a highly motivated and customer-focused Sales and Service Lead to join our team. As a Sales and Service Lead, you will be responsible for driving company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and an impeccable customer experience. You will lead the selling process to ensure goals are met during shifts for all employees, foster a customer-focused selling culture, and provide individual and team performance feedback and recommendations to managers.

Key Responsibilities

  • Drive company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and an impeccable customer experience.
  • Lead the selling process to ensure goals are met during shifts for all employees.
  • Foster a customer-focused selling culture and model the service and sales experience.
  • Provide individual and team performance feedback and recommendations to managers.
  • Coach and elevate team performance in the moment to maximize team selling potential and set clear goals and expectations with all associates on every shift.
  • Support onboarding of new employees and continued training of selling team.
  • Be a brand ambassador and support community engagement and local store marketing partnerships to increase brand visibility.
  • Support order and inventory processes where applicable.
  • Freeze stores: cutting, preparing, and serving product. Clean equipment and follow proper food handling procedures.
  • Heat stores: preparing hot beverages, following proper food handling procedures, and cleaning equipment.
  • Effective management of third-party vendors.
  • Enroll all customers in our Loyalty Program.
  • Active and engaged product sampling throughout all day parts.
  • Share customer feedback with store manager regarding product requests, concerns, and suggestions.
  • Perform opening and closing duties, including execution of bank deposits, receipt of shipment, and interpretation and dissemination of company directives when assigned as manager on duty. Maintain store appearance and cleanliness standards.
  • Lead by example, reinforce company policy, and ensure a safe and respectful work environment for all members.
  • Utilize POS and related computer systems to ensure efficiency.
  • Other job-related duties as requested.
  • Maintain sales floor coverage and follow posted schedules.
  • Other job-related duties as requested.

Requirements

  • Possess a passion, knowledge, and interest in health, fitness, and/or wellness.
  • Ability to build customer relationships and deliver exceptional service.
  • Possess a relentless ability to achieve results.
  • Ability to quickly adapt and embrace new procedures, processes, and shifts to priorities.
  • Proven success in achieving goals through customer-centric selling.
  • Excellent team player with ability to lead and work independently.
  • Strong verbal and written communication skills with a proficiency in English.
  • Keen understanding of sales principles and customer service practices.
  • Previous retail, restaurant, or hospitality leadership experience preferred. Previous cash-handling and POS experience.
  • Ability to move and/or lift up to 50 pounds.
  • Must have a valid California Food Handler Card or applicable state required certification.
  • Hours vary Monday-Sunday, days, evenings, and weekends. Must have flexible availability including holidays.

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