Rehabilitation Patient Access Coordinator

1 week ago


Glenview, Illinois, United States Northwestern Memorial Healthcare Full time
Position Overview

The Rehabilitation Patient Access Specialist plays a crucial role in ensuring a seamless experience for patients within the rehabilitation services framework. This position is designed for individuals who thrive in a dynamic healthcare environment and are committed to delivering exceptional service.

Key Responsibilities
  • Serve as the first point of contact for patients and visitors, providing a warm and professional greeting.
  • Manage incoming calls with clarity and professionalism, ensuring accurate message delivery.
  • Exhibit strong customer service skills, effectively interacting with diverse individuals at all organizational levels.
  • Assist in special projects as assigned, demonstrating adaptability and initiative.
  • Utilize analytical skills to prioritize tasks and respond to the evolving needs of the department.
  • Coordinate clerical duties in collaboration with senior staff, ensuring efficient departmental operations.
  • Process invoices and purchase requests in conjunction with management as needed.
  • Maintain adequate inventory levels of departmental supplies.
  • Oversee the Department Appointment Report (DAR) within the EPIC system, ensuring accurate scheduling.
  • Schedule, confirm, and adjust patient appointments for rehabilitation services.
  • Ensure compliance with departmental protocols, including the completion of necessary documentation.
  • Efficiently manage patient arrivals to streamline workflow processes.
  • Conduct end-of-day processing in accordance with EPIC guidelines.
  • Accurately gather and update patient information, including demographics and insurance details.
  • Monitor and manage work queues to ensure timely follow-up on unscheduled orders.
  • Collect payments and ensure adherence to financial documentation standards.
  • Assist in maintaining clinic organization, including setup and cleanup tasks.
  • Support senior staff in charge monitoring and billing processes.
Qualifications

Essential:

  • Minimum of two years' experience in a front office role with proficiency in computer operations.
  • High School diploma or equivalent.
  • Completion of EPIC training for scheduling and registration.

Northwestern Medicine is committed to fostering a diverse and inclusive workplace, providing equal employment opportunities regardless of age, gender, race, religion, or any other protected status.



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