Rehabilitation Patient Access Coordinator
1 week ago
The Rehabilitation Patient Access Specialist plays a crucial role in ensuring a seamless experience for patients within the rehabilitation services framework. This position is designed for individuals who thrive in a dynamic healthcare environment and are committed to delivering exceptional service.
Key Responsibilities- Serve as the first point of contact for patients and visitors, providing a warm and professional greeting.
- Manage incoming calls with clarity and professionalism, ensuring accurate message delivery.
- Exhibit strong customer service skills, effectively interacting with diverse individuals at all organizational levels.
- Assist in special projects as assigned, demonstrating adaptability and initiative.
- Utilize analytical skills to prioritize tasks and respond to the evolving needs of the department.
- Coordinate clerical duties in collaboration with senior staff, ensuring efficient departmental operations.
- Process invoices and purchase requests in conjunction with management as needed.
- Maintain adequate inventory levels of departmental supplies.
- Oversee the Department Appointment Report (DAR) within the EPIC system, ensuring accurate scheduling.
- Schedule, confirm, and adjust patient appointments for rehabilitation services.
- Ensure compliance with departmental protocols, including the completion of necessary documentation.
- Efficiently manage patient arrivals to streamline workflow processes.
- Conduct end-of-day processing in accordance with EPIC guidelines.
- Accurately gather and update patient information, including demographics and insurance details.
- Monitor and manage work queues to ensure timely follow-up on unscheduled orders.
- Collect payments and ensure adherence to financial documentation standards.
- Assist in maintaining clinic organization, including setup and cleanup tasks.
- Support senior staff in charge monitoring and billing processes.
Essential:
- Minimum of two years' experience in a front office role with proficiency in computer operations.
- High School diploma or equivalent.
- Completion of EPIC training for scheduling and registration.
Northwestern Medicine is committed to fostering a diverse and inclusive workplace, providing equal employment opportunities regardless of age, gender, race, religion, or any other protected status.
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Rehabilitation Patient Access Coordinator
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Rehabilitation Patient Access Coordinator
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Rehabilitation Patient Access Coordinator
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