Customer Success Specialist

4 weeks ago


Morgantown, Pennsylvania, United States Biolyst Scientific Full time
Customer Success Specialist

Biolyst Scientific is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support and customer service to our strategic clients.

Key Responsibilities:
  • Provide prompt and professional technical support to customers via phone, email, and other communication channels.
  • Assist customers in troubleshooting technical issues with our products and escalate complex issues to the appropriate teams as needed.
  • Handle and resolve customer complaints with empathy and efficiency, aiming for first-call resolution whenever possible.
  • Support the sales team in winning new business and expanding our presence with existing customers.
  • Process orders, including order entry, tracking, expediting, and shipping logistics.
  • Develop an understanding of our product portfolio and provide product demonstrations and training sessions to customers.
Requirements:
  • Bachelor's degree in a relevant field such as Biology, Chemistry, Biochemistry, or a related life science discipline.
  • Proven experience in customer support or technical support roles within the life sciences or diagnostic products industry.
  • Strong interpersonal and communication skills, with the ability to convey technical information clearly and effectively to customers of varying technical backgrounds.
  • Excellent problem-solving abilities and a proactive approach to customer issues.
  • Proficiency in CRM software and Microsoft Office Suite.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Biolyst Scientific is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. #LI-Onsite



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