Customer Success Specialist
4 weeks ago
Biolyst Scientific is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support and customer service to our strategic clients.
Key Responsibilities:- Provide prompt and professional technical support to customers via phone, email, and other communication channels.
- Assist customers in troubleshooting technical issues with our products and escalate complex issues to the appropriate teams as needed.
- Handle and resolve customer complaints with empathy and efficiency, aiming for first-call resolution whenever possible.
- Support the sales team in winning new business and expanding our presence with existing customers.
- Process orders, including order entry, tracking, expediting, and shipping logistics.
- Develop an understanding of our product portfolio and provide product demonstrations and training sessions to customers.
- Bachelor's degree in a relevant field such as Biology, Chemistry, Biochemistry, or a related life science discipline.
- Proven experience in customer support or technical support roles within the life sciences or diagnostic products industry.
- Strong interpersonal and communication skills, with the ability to convey technical information clearly and effectively to customers of varying technical backgrounds.
- Excellent problem-solving abilities and a proactive approach to customer issues.
- Proficiency in CRM software and Microsoft Office Suite.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Biolyst Scientific is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. #LI-Onsite
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