Retail Department Coordinator

2 weeks ago

Webster, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Department Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an excellent customer experience and leading a team of Associates to ensure prompt and courteous customer service.

Key Responsibilities
  • Create a positive internal and external customer experience by engaging and interacting with all customers.
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws and policies.
  • Train and mentor Associates on front-end principles, including personalizing the customer experience and promoting loyalty programs.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates.
  • Provide and accept recognition and constructive feedback, partnering with management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting and participating in store shrink reduction goals and programs.
  • Promote safety awareness and maintain a safe environment.
Requirements
  • Available to work flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others.
  • 1 year retail and 6 months of leadership experience.
Benefits

Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At TJ Maxx, we value diversity and inclusion, and we consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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