Hardlines Department Lead

4 days ago


Carthage, Mississippi, United States Channel Control Merchants Full time
Job Summary:

The Hardlines Lead is a key member of the Channel Control Merchants team, responsible for overseeing the hardlines department. This includes non-apparel items such as electronics, household goods, hardware, and furniture. The successful candidate will ensure the efficient operation of the department, maintain shopability, and provide exceptional customer service.

Duties and Responsibilities:
  • Department Organization and Visual Appeal: Ensure the hardlines department is properly organized and visually appealing by following merchandising and display standards.
  • Department Maintenance: Ensure the department is clean, recovered, and well-maintained as per company policy.
  • Inventory Management: Maintain the hardline department's inventory, including stock replenishment, organization, and cleanliness.
  • Training and Development: Train, mentor, and coach associates on product knowledge, merchandising, and customer service skills.
  • Sales and Marketing: Collaborate with the store management team to execute sales promotions, marketing initiatives, and special events to drive traffic and increase sales in the hardlines department.
  • Customer Service: Provide exceptional customer service and ensure that customers have a positive experience in the hardlines department.
  • Store Operations: Follow company policies and procedures regarding customer service, sales, safety, and security within the department.
  • Quality Control: Frequently check expiration dates on consumable items to ensure safety.
Requirements:
  • Previous Experience: Previous hardlines experience in a retail environment.
  • Communication Skills: Strong communication skills.
  • Customer Service Skills: Excellent customer service skills and a passion for providing exceptional customer experiences.
  • Scheduling: Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Computer Skills: Proficiency in basic computer applications and point-of-sale systems.
  • Education: High school diploma, GED, or equivalent work experience.
Physical Requirements:
  • Physical Demands: Ability to stand for extended hours, up to entire shift.
  • Lifting: Frequently lift items over 50 pounds.


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