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Senior Insurance Account Manager

2 months ago

Brentwood, Tennessee, United States RPR Insurance Full time
About the Role

We're seeking a highly motivated and organized insurance account manager to join our growing team at RPR Insurance. As a key member of our team, you will be responsible for managing client communications, nurturing key relationships, and ensuring all necessary documentation is properly tracked.

Key Responsibilities
  • Support clients in reporting claims on current policies by gathering all necessary documentation to process the claim.
  • Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage.
  • Help create competitive quotes when it's time to issue renewals or make updates to a current policy.
  • Provide helpful answers to clients on any policy or billing questions, including explanations of coverage or rate changes to ensure complete understanding.
  • Communicate regularly with key industry representatives regarding industry standards, insurance products, current rates, coverages, insurance policies, and carriers to stay up-to-date on new rules and policy updates.
What You'll Be Doing
  • Start your day with a team huddle to set the tone for the day and share your agenda, how you lived out a company core value the prior day, and your top priority for the day.
  • Communicate with existing clients via various channels to answer questions about coverage, limits, claims, and other topics.
  • Assist with updates to policies, such as adding a new driver to an auto policy or changing vehicles.
  • Follow up with clients who have filed claims to ensure they are taken care of and provide support as needed.
  • Help existing clients understand their renewal pricing, changes, and updates, and provide explanations and empathy when needed.
Qualifications
  • Insurance experience as an insurance agent or other position is highly preferred, but candidates with the appropriate skills should still apply, as training is provided.
  • We are looking for candidates with an Associate's or Bachelor's degree, but will consider those with relevant insurance industry experience.
  • Must have an active insurance license in your state or be willing to obtain one within 90 days.
  • Follow-up skills, written and verbal communication skills, and problem-solving skills are essential for this role.
  • Candidates should have basic computer skills and be proficient with Microsoft Office Suite.
  • Candidate must have 3+ years of experience in the insurance industry, and experience in the IA Channel is highly desired.