Program Administrator

3 weeks ago

Menasha, Wisconsin, United States Faith Technologies Full time
Job Title: Program Administrator

Join Faith Technologies, a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals, as a Program Administrator. This role supports Service Cloud asset entry & management, Serialization, and the Service Level Agreement process (program) and works with various levels of the organization to maximize the capabilities of the Salesforce/Service Cloud system.

Key Responsibilities:
  • Works with the Salesforce Team to track and prioritize enhancements and improvements to Service Cloud and the serialization process.
  • Works with the Digital Application Group of FTI to maintain and update Nice-label's functionality in the Serialization process.
  • Updates the install base of assets & monitors the accuracy and consistency of the data in Salesforce/Service Cloud.
  • Develops and distributes customer-facing dashboards and KPIs for ServiceCloud users and customers.
  • Assist Product Managers in the identification of Serialized assets and loading this data into Nice-Label for transmission to Excellerate Operations.
  • Provide guidance in FTI's product lifecycle management and storage of product assets and attributes.
  • Assist in systems testing (upgrades/improvements) to the Salesforce and Nice-label platforms.
  • Salesforce/Service Cloud/Nice-Label User Support Lead including liaison to powers users, maintenance of training documentation of user issues, and responsible for record retention.
  • Administrates Service Cloud users, data governance, and helps maintain consistent asset hierarchy and nomenclature.
  • Commits to the Company's vision and mission, and consistently demonstrates our Core Values.
  • Actively participates in Faith's hiring referral and mentoring program, as appropriate.
Requirements:
  • Bachelor's Degree
  • 2-4 years of service/sales experience
  • 5-10% travel
Work Schedule:

This position works between the hours of 7 AM and 5 PM, Monday to Friday. Overtime may be required. However, work may be performed at any time on any day of the week to meet business needs.

At Faith Technologies, we offer a competitive, merit-based compensation package, career path development, and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

We recognize and reward top performers, offering industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety.

Our virtual design and build programs offer the latest in robotic total stations, 3D scanning, virtual and augmented reality, and drone surveillance and assessment.

Surge your career forward with Faith Technologies and take advantage of our industry-leading training and leadership development programs.

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