Customer Service Director for Hair Salon Operations

7 days ago


Lynn, Massachusetts, United States Floyd's 99 Barbershop Full time
About the Role

Floyd's 99 Barbershop is seeking an experienced Customer Service Director to lead our hair salon operations. This key position will focus on delivering exceptional client experiences while driving sales and revenue growth.

Key Responsibilities
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Manage inventory, purchasing, and supply chain logistics
  • Mentor and support barbers and stylists in providing top-notch service
  • Collaborate with the Shop Leader to maintain high operational standards
Requirements

To be successful in this role, you'll need:

  • At least 3 years of experience behind a chair as a barber or stylist in a fast-paced environment
  • 1+ year of management experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic team environment
What We Offer
  • An estimated salary range of $45,000 - $60,000 per year, based on location and experience
  • A competitive hourly guarantee of $22-23/hour, plus service and retail incentives, and tips
  • Full health benefits (Medical, Dental, Vision)
  • Parking stipend of $40 a month
  • Employee Assistance Program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)
  • Ongoing training and education opportunities
  • Career path options within operations, education, and the Home Office
  • Fun and relaxed work environment where individuality is celebrated


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