Customer Service Representative

4 hours ago


Boulder, Colorado, United States Invitation Homes Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our residents, resolving inquiries, and supporting our local market with general property management functions.

Key Responsibilities
  • Create and maintain a high-service, customer-focused environment
  • Greet and assist walk-in residents and/or prospective residents, and answer incoming phone calls in a polite and professional manner
  • Handle property issues and general property condition assessments (GPCAs) while providing genuine care
  • Accept rent payments and forward to Assistant Portfolio Manager
  • Complete resident welcome calls and emails and create smart home accounts
  • Process HAP applications and assist with communication to Housing Authority
  • Perform outbound delinquency calls to residents for rent collections
  • Assist in managing resident responsible HOA Violations
  • Maintain awareness of ongoing expectations and changes that occur
  • Monitor and work through all action items on the CSR-PM dashboard in Salesforce
Requirements
  • High school or GED
  • Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
  • Previous experience using property management software
What We Offer
  • Competitive salary
  • Annual bonus program
  • Health, dental, vision, and life insurance
  • Long-term and short-term disability insurance
  • Generous paid time off plans
  • 401(k) with company matching contributions

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other factor protected by applicable federal, state, or local law. If you have a disability or special need that requires accommodation, please contact us at [all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes].



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