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Sales and Customer Service Director

2 months ago

Abilene Texas, United States Palm Beach Tan Full time

About the Role:

We are seeking a highly motivated and experienced leader to join our team as a Salon Operations Manager at Palm Beach Tan. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our salon, including labor control, staff development, and customer service.

Key Responsibilities:

  • Manage all aspects of salon operations, including labor control, staff hiring, development, and retention
  • Meet and exceed team and individual sales quotas, measured daily, weekly, and monthly
  • Provide exceptional customer service and consult with customers in a professional and upbeat manner
  • Build and maintain long-term relationships with customers through proactive communication and loyalty programs
  • Develop and implement local store marketing strategies to increase customer traffic
  • Maintain accurate and up-to-date client billing records, including tracking and reconciling delinquent accounts
  • Ensure a clean and organized salon environment, including cash handling and administrative tasks

Requirements:

  • High school diploma or equivalent
  • Customer service experience, preferably in a retail or sales environment
  • One or more years of management experience, or equivalent combination of education and experience
  • Reliable transportation and flexible availability, including nights and weekends
  • Friendly and competitive drive to meet sales goals
  • Proven customer service experience and excellent communication skills
  • Polished professional appearance and attention to detail

About Us:

Palm Beach Tan is a leading provider of tanning and skincare services. We are committed to providing our customers with exceptional service and a positive salon experience. If you are a motivated and experienced leader who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.