Customer Service Team Lead

3 weeks ago


Norfolk, Virginia, United States Food Lion Full time

Company Overview

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Finding a job that aligns with your passion for delivering exceptional customer service can be challenging. Food Lion, a leading grocery store chain in the Southeastern and Mid-Atlantic states, is seeking an experienced Customer Service Leader to join its team. With over 82,000 associates serving more than 10 million customers weekly, this role offers a dynamic work environment where you can make a real difference.

Estimated Salary

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$45,000 - $60,000 per year, depending on experience.

Job Description

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This leadership role involves providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion's customer service standards. As a Customer Service Leader, you will assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service. You will be responsible for greeting each customer, engaging them in conversation, and ensuring a positive shopping experience.

Key Responsibilities

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  • Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience">
  • Greet each customer and use their name whenever possible">
  • Avoid personal conversations with other associates when customers are present">
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Required Skills and Qualifications

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To succeed in this role, you will need effective communication and customer service skills, as well as the ability and willingness to learn multiple tasks and technical requirements of the job. A high school graduate or equivalent is preferred. You must also meet minimum age requirements to perform specific job functions and be able to meet the physical requirements of the position, with or without reasonable accommodations.


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