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Patient Care Coordinator
2 months ago
Patient Care Coordinator - Neurology
At Houston Methodist, the Patient Care Coordinator plays a crucial role in enhancing the patient experience by managing check-in and check-out processes as well as scheduling appointments efficiently. This position is vital in ensuring accurate claims submission and may involve various registration and revenue cycle tasks. Additional responsibilities include providing operational support and patient service activities tailored to the department's needs.
Key Responsibilities:
TEAM COLLABORATIONFosters a supportive work atmosphere and contributes to a cohesive, team-oriented environment that encourages collaboration for optimal departmental outcomes. Engages with all members of the healthcare team by effectively communicating and sharing relevant patient care information. Executes patient check-in and check-out procedures, ensuring accurate data entry for scheduling and registration to facilitate financial clearance. Manages patient flow with precision and timeliness, adhering to established priority standards. Provides timely updates regarding any issues that may lead to service delays or denials, and appropriately handles rescheduling and cancellations in accordance with departmental protocols. SERVICE EXCELLENCE
Utilizes exceptional communication skills (verbal, non-verbal, written) to deliver high-quality service during interactions with patients, physicians, guests, and colleagues. Responds promptly to inquiries from staff and patients, recognizing and addressing urgent situations as per established protocols. Enhances satisfaction levels for patients, employees, and physicians while supporting effective revenue cycle operations. Prepares reports and assists with departmental correspondence, providing additional administrative support as required. QUALITY AND SAFETY
Engages in communication to resolve patient access and service quality issues, maintaining open lines of communication with physicians, patients, and service areas regarding actions taken and resolutions achieved. Inputs patient and operational data into various systems with a high degree of accuracy and thoroughness. Ensures compliance with patient confidentiality and HIPAA regulations while conveying patient information to others. May assist clinical staff as needed. FINANCIAL RESPONSIBILITIES
Accurately documents information during tasks such as charge entry, registration, scheduling, and insurance verification to meet financial objectives. Participates in front-end revenue cycle activities as directed, educating patients about billing processes and financial responsibilities. Manages time effectively, minimizing overtime and prioritizing tasks efficiently. Utilizes downtime productively to assist team members. Appropriately uses departmental resources and participates in inventory management to ensure adequate supply levels. PROFESSIONAL DEVELOPMENT Proposes and shares innovative ideas that can enhance service quality. Actively seeks opportunities for continuous learning and professional growth beyond baseline competencies. This job description is not exhaustive; the employee may also undertake other related duties as assigned. Houston Methodist reserves the right to modify job responsibilities as necessary.
Qualifications:
EDUCATIONHigh School diploma or equivalent education (e.g., GED, verification of homeschool equivalency, partial or full completion of post-secondary education). WORK EXPERIENCE
One year of experience in healthcare or a related field. Experience in a healthcare environment is preferred. LICENSES AND CERTIFICATIONS - REQUIRED
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
