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Clinical Team Lead

2 months ago

Sugar Land, United States Memorial Hermann Health System Full time
Job Summary

We are seeking a highly skilled Clinical Team Lead to join our team at Memorial Hermann Health System. As a Clinical Team Lead, you will play a critical role in ensuring the delivery of high-quality patient care and services.

Key Responsibilities
  • Act as the on-site clinical coordinator, providing guidance and direction to the care team.
  • Oversee clinical workflow to ensure quality of care delivered and patient satisfaction is optimal.
  • Resolve minor patient scheduling, insurance, and satisfaction complaints and escalate as necessary.
  • Complete quality review and monitor for process improvement opportunities.
  • Participate in educational endeavors of the department and may serve as a clinical super user for the EMR.
  • Maintain knowledge base of processes and systems by attending update meetings and review training, representing the department in meetings as needed.
  • Interact with all staff levels to ensure resolution of issues.
  • Monitor assigned reports for data integrity, researching and correcting accounts as required.
  • Protect the financial integrity of the facility by ensuring accuracy of all functions performed by staff across all departmental areas of responsibility.
  • Participate in preparation and presentation of department staff meetings, education, and in-services.
  • Communicate in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians' office staff.
  • Cross-train to perform patient access tasks, including taking messages and assisting providers with return phone calls to patients and pharmacies appropriately.
  • Provide direct patient care within the scope of certification/license as required.
  • Support HR processes, including coaching and mentoring of staff.
  • Participate in appropriate roles in disasters, fire drills, fires, and other emergency situations, intervening with clinical competence.
  • Comply with and promote safety and emergency procedures.
  • Exercise care in the operation and use of equipment and reference materials.
  • Perform routine cleaning and preventative maintenance to ensure continued functioning of equipment.
  • Maintain work areas in a clean, safe, and organized manner.
  • Ensure safe care to patients, staff, and visitors, adhering to all Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
  • Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.
  • Support department-based goals that contribute to the success of the organization.
  • Serve as a preceptor, mentor, and resource to less experienced staff.
  • Demonstrate commitment to caring for every member of our community by creating compassionate and personalized experiences.
  • Model Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Requirements
  • Five (5) years of clinical experience is required.
  • Demonstrates ability to maintain good communications and establish and maintain positive working relationships with employees, physicians, patients, families, and the public.
  • Working knowledge of ICD9/10 and CPT coding and insurance procedures.
  • Ability to work primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist.
  • Ability to float to other clinic practices as needed.
Education and Certifications
  • High school diploma or GED required.
  • Graduate of an accredited School of Vocational Nursing Program or Graduation from a Medical Assistant program or Eligible for certification by either the American Medical Technologist (AMT) or the American Association of Medical Assistants (AAMA) or National Healthcareer Association (NHA) or National Association for Health Professionals (NAHP) required.
  • Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) or Certified Clinical Medical Assistant (CCMA) or Nationally Registered Certified Medical Assistant (NRCMA) within 12 months of hire, or Current State of Texas license/permit to practice vocational Nursing (LVN) and Current American Heart Association BLS/CPR certification or within 30 days of hire.