Customer Service Representative

3 weeks ago


Houston, Texas, United States Elite Auto Experts Full time

Discover a career opportunity at Elite Auto Experts, where excellence meets unparalleled service in the automotive and collision repair industry. We are seeking a highly skilled Customer Service Representative to join our team at CARSTAR Rabieh Group.

About the Role

This is a full-time position responsible for providing exceptional customer service and ensuring a seamless experience for our clients. As a Customer Service Representative, you will be the first point of contact for customers, responding to their inquiries, and resolving any issues they may encounter.

Salary & Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, dental and vision plans, paid vacations, holidays, and a Monday-to-Friday schedule that allows for personal recharge time.

Key Responsibilities
  • Greet customers professionally and provide assistance with their queries.
  • Direct phone traffic and respond to customer calls in a polite and courteous manner.
  • Explain the repair process, including insurance claims processing, payment procedures, and expected delivery dates.
  • Educate customers on CSI/NPS survey and ensure high-quality repair services.
  • Collect and record payments for completed repairs and maintain accurate records.
  • Provide customers with warranty information and perform follow-up sales calls.
  • Maintain the front office and customer reception areas, and attend daily release meetings.
Requirements
  • At least 2 years of customer service experience in a retail setting.
  • High school diploma or equivalent required; college degree preferred.
  • Excellent communication, negotiation, and organizational skills.
  • Ability to handle multiple concurrent assignments and work well under pressure.
  • Proficient in Microsoft Office and POS/management systems.
  • Strong attention to detail and ability to work as part of a team.
About Elite Auto Experts

We are a family-led team founded in 2008, serving our local communities with integrity and expertise. Initially focusing on automotive repair and maintenance, we have expanded our services and operate as part of the renowned CARSTAR franchise. With multiple locations, we continue to deliver top-notch service in mechanical repairs and collision services.



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