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Part Time Floor Leader

2 months ago

Fargo, North Dakota, United States Lush Handmade Cosmetics Full time
Job Description

We are seeking a highly motivated and experienced Floor Leader to join our team at Lush Handmade Cosmetics. As a key member of our sales and customer service team, you will play a vital role in driving sales, delivering exceptional customer experiences, and leading a team of sales associates to achieve and surpass their goals.

Key Responsibilities:
  • Sales and Customer Experience:
    • Drive sales by utilizing sales metrics and providing effective coaching and feedback to the sales team.
    • Lead by example in delivering a world-class customer experience, including product demonstrations and consultations.
    • Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
    • Develop and maintain a deep understanding of our products and make informed recommendations to customers.
  • Team Involvement:
    • Train and coach sales associates on effective sales techniques and product knowledge to improve their performance and support the growth of the team.
    • Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging.
  • Operational Excellence:
    • Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, and securing the store at the end of each day.
    • Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
    • Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
    • Support management with inventory tasks and utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
Requirements:
  • Minimum 1 year of experience in customer service and sales, cash handling, and supervisory experience.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Experience with consultation-based customer service models.
  • Experience analyzing sales metrics.
  • Experience working in skincare or cosmetics.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
What We Offer:

We offer a competitive salary of $16.50 USD per hour and a dynamic work environment that values diversity, equity, and inclusion.