Inside Sales Specialist for Traffic Safety Products

3 weeks ago


Buffalo, New York, United States Eberl Iron Works, Inc. Full time
About the Role
Eberl Iron Works is seeking a highly skilled Inside Sales Specialist to join our team. This individual will be responsible for facilitating sales and order processing of our manufactured and distributed products from start to finish. As a technical expert on the sales side of our website, you will have broad knowledge of our products and their various applications.

As an Inside Sales Specialist, your day-to-day responsibilities will include:
  • Answering customer phone calls and emails with the objective of acquiring new business.
  • Carrying out price quoting, purchasing, returned goods tracking, customer complaints, and reporting to support sales.
  • Continuously improving and streamlining order processing to reduce cycle times, decrease costs, and improve margins.
  • Generating orders for production, tracking, and following their progress, and communicating with customers.
  • Providing information and answering questions from outside sales reps and customers.
  • Recommending products to meet customer requirements.
  • Completing all required reports, forecasts, and correspondence in a complete and timely manner.
  • Independently expanding knowledge of products, applications, markets, and competitive advantages to add value to the position.
  • Actively participating in all required training programs, sales meetings, and events.
  • Performing other tasks assigned by the Customer Service Supervisor.
  • Developing a complete understanding of our ERP system - Epicor.

About You
We are looking for someone with 2+ years' experience in the customer service field, proficiency with Microsoft Office Suite, ability to multitask, strong attention to detail, strong customer service skills, and excellent written and verbal communication skills.

The estimated annual salary for this position is $52,500. Benefits include paid vacation, medical, dental, vision, and retirement plan available.

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