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Customer Care Coordinator

2 months ago

Charlotte, North Carolina, United States Lifeway MH Full time
About Lifeway Mobility

Lifeway Mobility is a leading provider of accessibility solutions, dedicated to enabling individuals with accessibility needs to remain in their own homes. Our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good guide everything we do.

Job Summary

We are seeking a highly motivated Customer Care Coordinator to join our team. As a key member of our sales team, you will be responsible for leading outreach efforts, qualifying leads, and scheduling appointments for our mobility solutions.

Key Responsibilities
  • Lead Outreach: Initiate outbound calls and other communication methods to engage with potential customers.
  • Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
  • Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
  • Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
  • Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
  • Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
Requirements
  • At least two years proven experience in a similar role, preferably in a sales or business development environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
Benefits

Lifeway Mobility offers a comprehensive benefits package, including medical, dental, vision, 401k, employer-paid life and LTD insurance, and voluntary benefits. We also provide ongoing support and training opportunities to help you grow in your role or transition to a new one.

Why Join Lifeway Mobility?

At Lifeway Mobility, we care about our employees' well-being and offer a supportive environment where you can thrive and make a difference. Join our team and enjoy a competitive salary range of $18.00 - $22.00 per hour, with opportunities for growth and advancement.