Macintosh System Administrator
6 days ago
Are you looking for a challenging role that will allow you to leverage your technical expertise and passion for Apple Mac systems?
HCL Technologies Ltd. is seeking an experienced Macintosh System Administrator to join our team in India.
About the Role:
- This role involves administering Macintosh base environments, supporting production environments comprising of MAC machines, and ensuring smooth operation of these systems.
- The ideal candidate will have hands-on experience with MAC OSX Snow Leopard, OS Lion, Mountain Lion & Mavericks, as well as in-depth knowledge of Apple Mac client and server operating systems.
- Additionally, the successful candidate should have excellent interpersonal skills, the ability to influence both I.T. and the business, and exposure/troubleshooting knowledge to most common Macintosh applications like Adobe apps, Quark Xpress, MS Office and Final Cut Pro (FCP).
Responsibilities:
- Validate analyses (e.g., Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks presented to key business stakeholders.
- Ensure positive customer feedback and satisfaction through active participation in customer meetings to understand any issues faced.
- Validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning.
- Perform value addition activities such as mentoring administrators/teammembers, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.
- Act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
- Ensure on-time resolution and quality compliance of escalated tickets/incident as per the agreed SLA.
Requirements:
- Experience in Administration of Macintosh base environment.
- Experience in supporting production environment comprising of MAC machines.
- Good hands-on experience on MAC OSX Snow Leopard, OS Lion, Mountain Lion & Mavericks.
- In-depth knowledge of Apple Mac client and server operating systems.
- Client Management tools such as Apple Remote Desktop, Deploy Studio, Package maker, FileWave & Casper would be a plus.
- Open / Active Directory integration.
- Scripting, programming and other languages (Python, Ruby, C, C++, Objective C) would be a plus.
- Basic knowledge of Windows based systems Experience Required.
What We Offer:
- An estimated salary range of ₹900,000 - ₹1,200,000 per annum, depending on qualifications and experience.
- A comprehensive benefits package including medical insurance, retirement savings plan, and paid time off.
About Us:
HCL Technologies Ltd. is a leading global technology company with operations in over 40 countries. We are committed to delivering innovative solutions that transform businesses and improve lives.
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