Benefits Administrator Role
4 days ago
About the Role:
We are seeking a highly skilled Benefits Administrator to join our team at Forward Air. The ideal candidate will have excellent customer service skills and experience in group employee benefits administration.
Key Responsibilities:- Ensure timely and accurate benefits enrollments, including audits and quality checks to maintain compliance and integrity of information.
- Provide exceptional customer service to employees, internal departments, and external vendors, ensuring seamless communication and resolution of benefits-related matters.
- Serve as primary contact for benefits administration vendor partners, facilitating effective collaboration and issue resolution.
- Assist with processing qualified life event status changes, benefit enrollments, and dependent eligibility verifications, ensuring accurate and timely updates to employee records.
- Maintain accurate and up-to-date employee benefit records, utilizing case management systems to facilitate efficient escalation processes.
- Support projects such as open enrollment, census dependent eligibility verification audits, and new plan year audits, providing detailed reports and analysis.
- Complete monthly invoice billing reconciliation and payment process, ensuring accurate and timely financial transactions.
- Develop and maintain administrative procedures for benefits administrative processes, ensuring compliance with applicable government regulations.
- Bachelor's degree in business or related field, or equivalent experience.
- Minimum 2+ years of related group employee benefits administration experience.
- Professional human resources or benefits administration certification is an asset.
- Experience with Businessolver Benefitsolver system is preferred.
- Proficiency in Microsoft products, including Excel (Intermediate) and PowerPoint, with experience in human resources and benefit enrollment databases.
- Strong analytical and problem-solving skills, with ability to work effectively in a team environment.
- Effective time management and priority setting skills, with ability to meet established deadlines under minimal supervision.
- Ability to manage multiple projects simultaneously, with strong attention to detail and process orientation.
- Thorough knowledge of benefits administration laws and regulations, with excellent written and verbal communication skills.
$55,000 - $65,000 per annum, based on location and industry standards.
About Forward Air:Forward Air is an Equal Opportunity employer committed to diversity and inclusion. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.
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