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Retail Operations Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our retail operations team, you will be responsible for leading and developing a high-performing team of customer service representatives, ensuring exceptional customer experiences, and driving sales growth.
Key Responsibilities- Lead and Develop a High-Performing Team: Recruit, train, and develop a team of customer service representatives to achieve exceptional customer satisfaction and sales growth.
- Drive Sales Growth: Develop and implement strategies to increase sales, improve customer engagement, and enhance the overall shopping experience.
- Manage Customer Service Operations: Oversee customer service operations, including responding to customer inquiries, resolving issues, and providing exceptional customer service.
- Collaborate with Cross-Functional Teams: Work closely with cross-functional teams, including sales, marketing, and operations, to achieve business objectives and drive growth.
- Monitor and Analyze Performance Metrics: Track and analyze key performance metrics, including customer satisfaction, sales growth, and team performance, to inform business decisions and drive improvement.
- Leadership Experience: 6+ months of supervisory experience in a retail or customer-facing environment.
- Customer Service Skills: Excellent customer service skills, with the ability to resolve complex customer issues and provide exceptional service.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to track and analyze performance metrics and drive business improvement.
At Whole Foods Market, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
