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Guest Services Supervisor

2 months ago

Vail, Colorado, United States HYATT Hotels Full time

At Hyatt Hotels, we pride ourselves on delivering exceptional service in a welcoming environment. As a Guest Services Supervisor, you will play a pivotal role in ensuring our guests enjoy a seamless experience from the moment they arrive. Your leadership will guide a team dedicated to excellence in guest relations and operational efficiency.

About Us:
Located in a stunning setting, our hotel is renowned for its outstanding amenities and commitment to guest satisfaction. We offer a variety of activities and dining options that reflect the beauty of our surroundings. Our team is at the heart of our mission to provide unparalleled hospitality.

Key Responsibilities:
As a supervisor, you will:

  • Lead and mentor front desk associates, fostering a culture of teamwork and high performance.
  • Oversee the guest registration process, ensuring accuracy and efficiency.
  • Communicate hotel services and promotions effectively to enhance the guest experience.
  • Manage administrative tasks including scheduling, payroll, and training.
  • Address guest inquiries and resolve issues promptly to maintain satisfaction.

Why Join Us?
Hyatt offers a supportive work environment with numerous benefits, including:
  • Complimentary meals during shifts.
  • On-site parking.
  • Earned sick pay and paid time off.
  • Medical, dental, and vision insurance for full-time colleagues.
  • Retirement savings plans and life insurance.
  • Opportunities for career advancement within our global network.

Qualifications:
We are looking for candidates who possess:
  • A genuine passion for providing outstanding service.
  • Strong communication skills, both verbal and written.
  • The ability to remain composed in a fast-paced environment.
  • A solid understanding of front office operations.