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Client Support Specialist

2 months ago

Fort Lauderdale, Florida, United States The Hartford Full time
Role Overview

As a Claims Assistance Representative, you will be responsible for:

  • Processing Claims: Initiate claims in accordance with established best practices to ensure a smooth and efficient experience for our clients.
  • Customer Engagement: Deliver outstanding customer service by addressing inquiries and providing support throughout the claims process.
  • Digital Solutions Promotion: Advocate for our digital self-service options, helping clients utilize these tools effectively.
  • Documentation Accuracy: Employ various computer applications to meticulously record claim details, ensuring all information is accurate and up-to-date.

Your role is vital in maintaining the high standards of service that The Hartford is known for, contributing to a positive customer experience.