Enterprise IAM Technical Lead

4 days ago


Seattle, Washington, United States TEKsystems Full time

Job Description

We are seeking an experienced Enterprise IAM Technical Lead to join our team at TEKsystems.

About the Role:

The successful candidate will have a strong technical background in Identity and Access Management (IAM) solutions, with experience in designing, implementing, and maintaining enterprise identity and privileged access technology solutions.

Main Responsibilities:

Provide excellent IAM user and stakeholder support
Process IAM operations ticket queue (requests and incidents)
Process Jira project tickets, as assigned
Actively monitor data integrations and data quality, correcting issues as they arise and escalating to next-tier support as needed
Investigate and remediate any action alerts
Conduct root cause analysis, use case, and gap/trend analysis, collaborating with next-tier support as needed
Complete and/or coordinate IAM systems maintenance for patching and upgrades
Conduct reporting and data clean-up activities
Pull and prepare audit artifacts
Build and maintain knowledge-based articles
Recommend product enhancements and bug fixes
Recommend process improvements
Continuously seek operations, product, and IAM customer experience improvements
Collaborate closely with fellow IAM team members, as well as end-users and IAM stakeholders

Requirements:

3+ years of related hands-on operations analyst experience
Experience with Identity and Access Management tools and/or processes is preferred
Good understanding of identity/access management and security best practices
Experience with IAM tools such as SailPoint Identity-IQ, SailPoint Identity-Now, Thycotic, Britive, Active Directory, Azure Active Directory is preferred
Familiarity with workstream tools such as Service Now, Jira, Confluence is a plus
Able to manage and complete multiple tasks in a fast-paced environment
Well organized, detail-oriented, analytical thinker, and problem-solver
Collaborative team player, who will work closely with IAM and other teams
Highly developed interpersonal, written, and verbal skills with an ability to convey technical concepts in business terms
Knowledge of other IAM practices and systems' interoperability is a plus
Great technical and process documentation skills
Enthusiastic about learning and incorporating new tools and processes to improve the user experience and build operational efficiencies

Preferred Qualifications:

Experience integrating applications
Experience building custom SCIM, REST, and SOAP API connectors

Salary:

$120,000 - $180,000 per year, depending on location and experience.



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