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Regional Operations Director
2 months ago
About the Role
PM Pediatric Care is seeking an experienced Regional Operations Director to lead a portfolio of 8-12 urgent care locations with a team of approximately 100 members. The successful candidate will be responsible for developing market growth strategies, driving business and clinical outcomes, and serving as a key member of the leadership team reporting to the Senior Vice President of Clinical Operations.
Key Responsibilities
- Financial Management
- Manage the region's profitability, including P&L statements, revenue, and expenses, to ensure fiscal responsibility and profitability.
- Review and analyze budget, implement cost-control measures, and optimize financial performance.
- Operational Efficiency
- Drive operational, financial, team, and clinical performance of the region through key performance indicators (KPIs), including market growth, clinical productivity, staffing, attrition, quality, and safety.
- Streamline processes, workflows, and procedures to maximize efficiency and productivity.
- Employee Management & Regional Oversight
- Recruit, train, and develop regional leaders into a high-functioning, dynamic care team.
- Provide engaged, on-site presence to local leaders and hold them accountable for achieving defined KPIs.
- Create a collaborative culture that solves complex problems facing the region.
- Coordinate provider schedules and backup systems to minimize clinical care disruptions.
- Oversee vendor and inventory management.
- Ensure sites are compliant with accrediting body standards and facilities mock inspections.
- Qualifications
- Bachelor's degree required; preferred master's degree or clinical equivalent.
- Minimum 5+ years of healthcare management experience, including multi-site operations management.
- Strong leadership skills and ability to motivate and develop employees of diverse professional backgrounds.
- Prior P&L management experience, strong financial expertise, and analytical skills are essential.
- Quality/process improvement experience preferred.
- Knowledge of marketing, communications, insurance contracting, and billing practices in healthcare.
- Proficiency in MS Excel and MS suite required.
- Travel to other urgent care offices and on-site office presence required.
About PM Pediatric Care
PM Pediatric Care is an equal employment opportunity employer. We are committed to bringing passion and customer focus to the business. We believe in creating a collaborative culture that solves complex problems and drives business and clinical excellence.