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Front Desk Operations Manager

3 weeks ago

Wayne, New Jersey, United States Buffalo Lodging Associates Full time

At Buffalo Lodging Associates, we are committed to delivering exceptional hospitality experiences. As a Night Auditor, you will play a vital role in ensuring the smooth operation of our front desk during overnight hours.

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Night Auditor. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a passion for providing outstanding customer service.

The successful candidate will be responsible for:

  • Greeting guests, completing check-in/check-out procedures, and processing payments in a timely manner.
  • Handling cash, credit card information, and other transactions with accuracy and attention to detail.
  • Providing personalized support to guests, responding to their needs, and resolving any issues that may arise.
  • Taking reservations, updating room assignments, and managing guest folios.
  • Closing out previous shifts, balancing accounts, and running night audit reports.

What We Offer

We provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, paid time off, and more. Our competitive salary is $45,000 per year, based on experience.

Requirements

  • 1-2 years of customer service experience in a hotel or hospitality setting.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Proficiency in property management systems, Microsoft Office, and Excel.
  • Ability to work a flexible schedule, including weekends and overnights.