Customer Service and Distribution Expert

6 days ago


Yuma, Arizona, United States Gowan Company Full time

Gowan Company is a leading agricultural solutions business with a global presence. We are seeking a highly skilled Customer Service and Distribution Specialist to join our team.

About the Role:
  • We offer a competitive compensation package, including a salary of $ $60,000 - $80,000 per year, medical, dental, vision, 401K, paid time off, and an annual company bonus contingent on individual performance and company profitability.

The ideal candidate will have strong computer skills, including Microsoft Office and ERP systems, as well as excellent oral and written communication skills. They must be able to manage simultaneous urgent tasks, work effectively with diverse groups of people, and possess a high level of organization and self-direction.

Responsibilities:
  1. Order Management: Control all phases of order processing, including entering/receiving orders, printing bills of lading and invoices, and managing inventory.
  2. Inventory Management: Utilize Gowan's Enterprise One ERP system for transactions and maintain accurate recordkeeping in accordance with US regulations.
  3. Communication: Communicate effectively with sales representatives on customer calls, product moves, and other matters.
  4. Logistics: Select suitable transportation carriers and work with 3rd party logistics providers to ensure timely delivery of goods.
  5. Collaboration: Collaborate closely with Production Planners and Demand Manager for informed decision-making.
  6. Stock Transfer: Organize stock transfers for proper staging of inventory at distribution centers.
  7. Inventory Reconciliation: Perform monthly inventory reconciliation, manage damages, and handle aging inventory for responsible warehouses.
  8. Product Support: Work with development on product complaints and replacements.
  9. Reporting: Track Product Managers' special programs, including allocations.
  10. Support Services: Prepare reports, such as sales forecasts and others as requested, and assist the manager in maintaining mailing lists for recipients.
  11. General Support: Provide support to other departmental needs.
Requirements:
  • Education: A Bachelor's degree in Business Administration, Supply Chain Management, Applied Business Economics, or Operations Management.
  • Experience: Experience working with freight forwarders and transportation providers.
  • Languages: Second language proficiency would be beneficial.
  • Eligibility: The successful candidate must provide proof of eligibility to work in the US.
About Us:

Gowan Company is headquartered in Yuma, AZ, and we value our employees as part of our shared mission to help farmers improve crop health and productivity, contributing to global food security.



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