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Documentation Expert

2 months ago

Arlington, Virginia, United States Phia, LLC Full time
About the Role

We are seeking a skilled Technical Writer to join our team at Phia, LLC. As a Technical Writer, you will play a critical role in creating high-quality, engaging content that supports our clients' needs.

Key Responsibilities
  • Develop comprehensive products and documentation that meet customer standards, including white papers, research papers, comprehensive analysis, presentations, meeting notes, and high-level executive summaries.
  • Collaborate with clients, stakeholders, and contract staff to create analytical products, strategic documentation, requirements and capabilities documentation, technical reference, and operational artifacts.
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
  • Write user-friendly content that meets the needs of target audiences, including senior/executives and technical staff, to set our clients up for success.
  • Evaluate current content and develop innovative approaches for improvement to evolve our clients' products for easier consumption while meeting intent and objective.
  • Independently gather information from subject matter experts to develop, organize, and write standard operating procedures, technical specifications, process documentation, etc.
  • Collaborate on the implementation of standardized processes and deliverables.
  • Develop and maintain detailed databases of appropriate reference materials.
Requirements
  • Bachelor's degree
  • 5+ years of experience
  • Ability to communicate and collaborate with various audiences and subject matter experts in both government, public, and private sectors.
  • Superior written and verbal communication skills, with a keen eye for detail.
  • Extensive knowledge of Word, Excel, and PowerPoint.
  • Strong written and verbal communications.
  • At least 1-year proven experience working to support a government-related project.
  • Able to provide samples of completed work products.
Security Clearance
  • U.S. Citizenship required.
  • Ability to obtain and maintain Public Trust approval.
  • DHS Suitability (EOD) required before start.
Bonus Points
  • Current or previous experience working at Department of Homeland Security (DHS).
  • Experience within critical infrastructure sectors.
  • Experience working among public-private partnerships and skilled with multi-agency collaborations.